Pricing
Start free, no card required. Upgrade when Lexi starts carrying your support load.
Free
Kick the tires on one site.
$0/mo
- 1 site
- 10 documents
- 25 conversations/month
- Citations on every answer
- Human handoff + follow-up emails
- Conversation analytics
Starter
Most popularFor your first product with real traffic.
$29/mo
- 2 sites
- 100 documents
- 500 conversations/month
- Citations on every answer
- Human handoff + follow-up emails
- Conversation analytics
Growth
For teams running help across many products.
$99/mo
- 10 sites
- 1,000 documents
- 3,000 conversations/month
- Citations on every answer
- Human handoff + follow-up emails
- Conversation analytics
Frequently asked questions
- What counts as a conversation?
- A conversation starts the first time a visitor sends a message in the widget, and includes all follow-up messages in that session. Reopening the widget in the same browser session continues the same conversation.
- What happens when I hit my conversation limit?
- The widget politely tells visitors the assistant is unavailable and shows your support email instead. Your data is never lost, and the limit resets on the 1st of each month (UTC).
- Which AI models does Lexi use?
- Answers are generated by Anthropic's Claude, grounded in your docs via semantic search over OpenAI embeddings. Lexi only answers from your content and says so when it can't.
- Can I cancel any time?
- Yes. Manage or cancel your subscription in the Stripe billing portal from the Billing page. You keep paid features until the end of the billing period.
- Do you use my docs to train AI models?
- No. Your documents are stored in your account, embedded solely for retrieval, and only ever sent to the model as context for answering your customers' questions.